Service Level Management of Cloud Computing – Part I
Service Level Management (SLM) defines, negotiates, controls, reports and monitors agreed-upon service levels within predefined standard service parameters. Usually, effective IT service delivery is...
View ArticleService Level Management of Cloud Computing – Part II
IT assets are complex to manage and continually change due to the nature of technology and changing business requirements. Effective life cycle management of hardware, software licenses and service...
View ArticleService Level Management of Cloud Computing – Part III
Usually the rapid growth of virtualized resources across multiple domains begets heightened IT service delivery expectations. To reconcile this perspective, management normally insists on increased...
View ArticleService Level Management of Cloud Computing – Part IV
SLM can be considered QoS monitoring and management based on key performance indicators (KPIs). QoS KPIs can range from generic availability and usage statistics to entity-centric per-interaction...
View ArticleService Level Management of Cloud Computing – Part V
To enable SLM, customers as well as internal and external suppliers should be identified and managed. For most service providers, cloud computing infrastructure consists of services delivered through...
View ArticleService Level Management of Cloud Computing – Part VI
SLR recording dictates identifying performance as well as capacity requirements and placing them in a SLM registry. These SLRs can encompass: Scalability Maintainability Reliability Availability...
View ArticleService Level Management of Cloud Computing – Part VII
Commercial cloud computing vendors are expected to meet achievable QoS requirements, and if the entity is vigilant, sign legally binding SLAs promoting expectation fulfillment. To ensure effective...
View ArticleService Level Management of Cloud Computing – Part VIII
Generally, cloud computing clients do not own the physical infrastructure, logical infrastructure or applications accessed by authorized personnel. Instead, clients avoid capital expenditures through...
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